High5 Privacy Policy – How We
Protect Your Personal Data

01 Introduction

At High5, we believe every player deserves to know how their personal information is handled. This Privacy Policy applies to all users of our website at high5.onl and covers the data we collect when you browse our platform, register an account, make a deposit, claim a bonus, use our App, or interact with any feature across our game lobby and VIP programme.

By using High5, you agree to the practices described in this policy. If you have any objection to how we handle data, please stop using the platform and contact us using the details at the end of this page.

This Privacy Policy should be read alongside our Terms and Conditions and Responsible Gaming guidelines. Together, these documents form the full agreement between you and High5.

02 Data We Collect

We collect two broad categories of information: data you give us directly, and data collected automatically when you use our platform.

Information you provide directly:

• Full name, date of birth, and gender
• Contact details — email address and phone number
• Residential address and city
• National Identity Card (CNIC) or other identity document details (for verification purposes)
• Payment account details such as your JazzCash or Easypaisa mobile number, bank account number, or card details
• Any correspondence you send to our support team

Information collected automatically:

• Device information — type, operating system, browser, and screen resolution
• IP address and approximate location
• Pages visited, time spent on the platform, and in-game activity logs
• Session data and login timestamps
• Cookie and tracking data (see the Cookies section below)

03 Why We Use Your Data

Every piece of data we collect serves a specific, legitimate purpose. Here is an overview of how your information is used:

We do not use your data for automated decision-making that produces significant legal effects without human review. If you ever feel a decision about your account was made unfairly, you can request a manual review through our support team.

04 Sharing Your Data

High5 does not sell your personal data. Full stop. However, to operate a gaming platform effectively, we do share certain information with trusted service providers who help us deliver our services. These include:

• Payment processors: JazzCash, Easypaisa, Raast, and bank partners need transaction details to process your deposits and withdrawals in PKR.
• Identity verification providers: Third-party KYC services that help us confirm your identity and prevent fraud on the platform.
• Game content providers: Software studios whose games appear in our game lobby may receive anonymised session data for technical integration purposes.
• Analytics platforms: We use anonymised, aggregated data with analytics tools to understand how players use our platform and improve the experience.
• IT and cloud infrastructure providers: Secure hosting and server partners who store data on our behalf under strict confidentiality agreements.

All third-party partners are required to handle your data in accordance with applicable data protection standards and are prohibited from using it for their own marketing or commercial purposes.

05 Cookies & Tracking

Like most online platforms, High5 uses cookies and similar tracking technologies to make your experience smoother and more personalised. A cookie is a small text file stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: These are required for the platform to function correctly — keeping you logged in, remembering your session preferences, and ensuring secure navigation between pages.
• Performance cookies: These help us understand which pages are most visited, where users spend the most time, and how we can improve our game lobby and overall platform flow.
• Functional cookies: These remember your language preferences, last visited game category, and other personalisation settings.
• Analytics cookies: Anonymised data collected to analyse traffic patterns and platform usage. This data cannot be traced back to any individual player.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling essential cookies may affect your ability to use certain features of the platform, including logging in and accessing your account.

06 Payment Data

When you make a deposit or request a withdrawal on High5, your payment information is handled with the highest level of care. All transactions are processed in PKR through our supported payment channels, including JazzCash, Easypaisa, Raast, Bank Transfer, debit/credit cards, and mobile wallets.

• Payment data is transmitted using SSL/TLS encryption to prevent interception during processing.
• We do not store full card numbers or banking credentials on our own servers. Payment details are processed and held by our certified payment partners.
• Your payment account must be registered in your own name and match your verified High5 profile. This protects both you and the integrity of the platform.
• Transaction records — amounts, dates, and payment method types — are retained as part of your account history for security and dispute resolution purposes.

If you notice any transaction on your account that you do not recognise, contact our support team immediately. We will investigate and, where appropriate, take corrective action without delay.

07 How Long We Keep Your Data

We retain your personal data only for as long as is necessary to fulfil the purposes it was collected for. In practice, this means:

• Active account data is kept throughout the lifetime of your account with High5.
• Transaction and financial records are retained for a minimum of five years to meet standard financial recordkeeping requirements.
• Identity verification documents are kept for the duration of your account and for a defined period after closure, in line with anti-fraud and compliance obligations.
• Support correspondence is stored for up to two years to allow us to resolve any follow-up queries related to previous interactions.
• Anonymised analytics data may be kept indefinitely as it cannot be linked back to any individual.

When your data is no longer needed and the retention period has passed, we securely delete or anonymise it so it cannot be recovered or misused.

08 Data Security

Keeping your data safe is one of our core responsibilities at High5. We apply a range of technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse.

• All data transmitted between your device and our servers is encrypted using SSL/TLS protocols.
• Access to personal data within our team is restricted on a need-to-know basis. Not everyone at High5 can see your account details.
• We conduct regular security reviews and vulnerability assessments of our platform infrastructure.
• Account login is protected by password hashing and, where available, two-factor authentication options.
• Our servers are hosted in secure data centres with physical and network-level access controls.

In the unlikely event of a data breach that poses a risk to your rights or privacy, we will notify affected users as promptly as reasonably possible and take immediate steps to contain the issue.

09 Your Rights

As a user of High5, you have a number of rights regarding your personal data. We respect these rights and will act on any valid request within a reasonable timeframe.

• Right to Access: You can request a copy of the personal data we hold about you at any time.
• Right to Correction: If any of your data is inaccurate or out of date, you can ask us to correct it.
• Right to Deletion: You may request that we delete your personal data. Please note that some data must be retained for legal and compliance reasons even after account closure.
• Right to Restrict Processing: In certain circumstances, you may ask us to limit how we use your data while a query or dispute is being resolved.
• Right to Object: You can object to us processing your data for marketing communications at any time.
• Right to Data Portability: Where technically feasible, you may request your data in a structured, commonly used format.

To exercise any of these rights, please contact our support team using the details in the Contact section below. We may ask you to verify your identity before processing certain requests to protect the security of your account.

10 Minors & Underage Users

High5 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account, make a deposit, or use any feature on this platform.

If we discover or have reasonable grounds to believe that a user is under 18, we will immediately suspend their account and take steps to delete the associated personal data, subject to any legal retention obligations.

We also encourage all adults in households with children to use appropriate device-level parental controls to prevent minors from accessing online gaming platforms.

11 Policy Updates

High5 may update this Privacy Policy from time to time to reflect changes in how we operate, improvements to our platform, or evolving best practices in data protection. When material changes are made, we will update the "Last Updated" date shown at the top of this page.

Where a change significantly affects how we use your personal data, we will make reasonable efforts to notify registered users — for example, through a platform notification or email. Continued use of High5 after an updated policy has been published constitutes your acceptance of the revised terms.

We recommend bookmarking this page and reviewing it periodically, especially before making significant account activity like large deposits or VIP upgrades.

12 Contact & Data Queries

If you have any questions, concerns, or requests related to this Privacy Policy or how your personal data is handled, our team is here to help. You can reach us through the following channels:

• Live Chat: Available on the platform once you are logged in — typically the fastest way to get a response.
• Email: [email protected] — for detailed data requests or formal privacy queries, please allow up to 48 hours for a reply.
• FAQ: Visit our FAQ page for quick answers about account data, verification, and cookies.

Our support team understands the needs of Pakistani players and communicates in clear, everyday English. We treat all privacy-related enquiries with the seriousness they deserve and will always follow up on your request with a proper response.